PERSONAL DATA PROTECTION AND PROCESSING INFORMATION TEXT

Data Controller

Law No. 6698 on the Protection of Personal Data“"Law"”In accordance with the relevant legislation, rentaluxcar.com, acting as the data controller, attaches great importance to the protection of your personal data.

The Purpose for Which Personal Data Will Be Processed

Your personal data collected will be used by our company to enable our business units to carry out the necessary work and execute the relevant business processes to allow you to benefit from the products and services offered.,

In order to carry out the commercial activities conducted by our company, and to ensure the legal, technical and commercial-business security of our company and the relevant persons with whom our company has a business relationship, the necessary work is carried out by our relevant business units and the related business processes are executed, and within the scope of these purposes, the following objectives are pursued: (“Objectives“") and may be processed within the scope of the personal data processing conditions specified in Articles 5 and 6 of the Law:

Ensuring you can benefit from our daily or monthly car rental services, and handling reservations and cancellation requests accordingly.,
Concluding and enforcing lease agreements,
Creating, tracking, or canceling memberships,
Providing post-rental support services after the vehicle rental service.,
Execution of accounting and finance processes,
Conducting financial risk assessments for clients,
Your requests, complaints, and suggestions are received, evaluated, and resolved by our company.,
Planning and execution of customer relationship management processes,
Conducting surveys to gather information for diversifying and improving the products/services offered.
Following up and managing legal affairs,
Monitoring activities related to services,
Fulfilling requests from official institutions,
Implementing information security processes,
Conducting audit and ethics activities,
Planning and executing customer satisfaction and corporate communication activities.,
Conducting raffles, campaigns, competitions, promotions or advertising activities,
Providing additional benefits to loyalty program members,
If you have given your consent, our company may customize and recommend products and services to you based on your preferences, usage habits, and needs, and send you advertisements, promotions, campaigns, and similar commercial electronic communications to your contact information.

To Whom and for What Purpose the Processed Personal Data May Be Transferred

Your collected personal data may be transferred to our business/solution partners, suppliers, legally authorized public institutions and legally authorized private individuals in line with the achievement of the Objectives, within the framework of the personal data processing conditions and purposes specified in Article 8 of the Law. Detailed information regarding the parties to whom your personal data is transferred can be found here. Cookie Policy You can reach us.

With your explicit consent, your identity, contact, customer transaction, financial, and marketing data may be shared with a data processor residing abroad for the purposes of receiving reservations, concluding and executing rental agreements, receiving and fulfilling cancellation requests, monitoring activities related to services, providing additional benefits to loyalty program members, and creating, monitoring, or canceling memberships within the scope of daily or monthly car rental services, in accordance with the personal data processing conditions specified in Article 9 of the Law.

With your explicit consent, your identity, contact, user preferences, customer transaction, financial and marketing data may be shared within the framework of the personal data processing conditions specified in Article 9 of the Law for the purposes of monitoring and organizing service-related activities, conducting performance measurements, calculating Gogocar's license fees and carrying out financial transactions, reporting reservation requests and cancellations, membership creation, tracking and cancellations and loyalty program activities, ensuring product/service development, conducting all written and verbal communication activities, providing car rental services if you wish to benefit from services abroad, and carrying out membership activities.

If you give your explicit consent, your identity data, contact data, financial data, and usage habits data may be shared with Amazon.com INC (Amazon.com), Tegsoft Yönetim ve Bilişim Hiz. Ltd. Şti. (Tegsoft), Eko Çağrı Merkezi Hizmetleri A.Ş. (Specto), Webinstats Yazılım Hiz. ve Tic. Ltd. Şti (WebInStats), Mutlucell İletişim Hizmetleri A.Ş. (Mutlucell), and Netgsm İletişim ve Bilgi Teknolojileri A.Ş. (Netgsm) within the framework of the personal data processing conditions specified in Article 9 of the Law, for the purpose of customizing and recommending products and services offered by our Company to you according to your preferences, usage habits, and needs, and sending you advertisements, promotions, campaigns, and similar commercial electronic communications to your contact information.

Method and Legal Basis for Personal Data Collection

Your personal data is collected by our Company electronically via our website, mobile applications, social media accounts, and email; and physically via courier/mail, fax, and face-to-face meetings, when you contact our Company in the context of providing our vehicle rental services, based on the legal grounds specified in Articles 5 and 6 of the Law and presented below.

Processing of personal data belonging to the parties of a contract is permitted on the grounds that it is necessary for the establishment or performance of the contract, provided that it is directly related to the contract.;

Ensuring you can benefit from our daily or monthly car rental services, and handling reservations and cancellation requests accordingly.,
Concluding and enforcing lease agreements,
Creating, monitoring, or canceling memberships related to our company's car rental services,
Providing after-sales support services.,
Providing additional benefits to loyalty program members,

Based on the legal grounds that it is necessary for our company to fulfill its legal obligations;

Fulfilling requests from official institutions,

Based on the legal grounds that data processing is necessary for the establishment, exercise, or protection of a right;

Your requests, complaints, and suggestions are received, evaluated, and resolved by our company.,

Data processing is necessary for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject.;

Execution of accounting and finance processes,
Conducting financial risk assessments for clients,
Planning and execution of customer relationship management processes,
Following up and managing legal affairs,
Implementing information security processes,
Conducting audit and ethics activities,
Monitoring activities related to services,
Planning and executing customer satisfaction and corporate communication activities.,
Conducting raffles, campaigns, competitions, promotions or advertising activities,

If you give your explicit consent;

Your identity, contact, customer, customer transaction, marketing, vehicle, and insurance information may be processed by our Company to customize the products and services offered to you according to your preferences, usage habits, and needs, and to send you advertisements, promotions, campaigns, and similar commercial electronic communications to your contact information.
Your identity, contact, financial, and usage habits data may be shared with WebInStats, Mutlucell, and Netgsm for the purpose of customizing the products and services offered by our Company according to your preferences, usage habits, and needs, and sending you advertisements, promotions, campaigns, and similar commercial electronic communications to your contact information.

Rights of the Data Subject as Listed in Article 11 of the Law

We inform you that, as the data subject, you have the following rights pursuant to Article 11 of the Law:

To find out whether your personal data is being processed,
The right to request information regarding the processing of personal data.,
To learn the purpose of processing personal data and whether it is being used appropriately for that purpose.,
Knowing the third parties to whom personal data is transferred, whether domestically or internationally.,
The right to request the correction of personal data if it has been processed incompletely or inaccurately, and to request that this correction be notified to third parties to whom the personal data has been transferred.,
Even if personal data has been processed in accordance with the law and other relevant legal provisions, the right to request the deletion or destruction of personal data when the reasons requiring its processing cease to exist, and to request that this action be notified to third parties to whom the personal data has been transferred.,
The right to object to an outcome that is detrimental to oneself, resulting from the analysis of processed data exclusively through automated systems.,
Individuals who suffer damages as a result of the unlawful processing of their personal data have the right to claim compensation for those damages.

You can submit your applications regarding the rights listed above., [email protected] You can submit your request to our company via our email address. Depending on the nature of your request, your applications will be processed free of charge as soon as possible, and within thirty days at the latest; however, if the process requires additional costs, a fee may be charged to you according to the tariff determined by the Personal Data Protection Board.

Personal Data Protection Law (KVKK)